Warranties and Returns

Non-Consumable Warranty (Apparel, Hardware, Accessories)

If an item purchased from Ivanna Vape PTY LTD is dead upon arrival, please contact us within seven days of receiving the product and will be provided with a refund or replacement product. Micro USB ports on devices that contain external batteries for power are not covered under warranty.

Consumable Warranty (Batteries, E-Liquid, Atomiser)

If batteries purchased from Ivanna Vape PTY LTD is DOA, please contact us within seven days of receiving the batteries and will be provided with a refund or replacement product. E-liquid is subjective to the consumer and is not returnable or refundable. Atomisers perform differently with specific maintenance required and are not eligible for returns or exchanges once used unless a manufacturer defect.

Please do not send your purchased products back to their manufacturer.

Ivanna Vape PTY LTD has a Refund Policy that is valid up to 90 days from date of purchase.