Ordering and Shipping
We offer free shipping from our sydney vape stores Australia-wide for orders over $100 (excluding clearance or bulky items). The options available will be shown at checkout.
By purchasing from Ivanna Vape PTY LTD, you agree to the Terms & Conditions and agree that the information you have provided is correct and the payment method being used is owned by you.
All orders are processed within 24 hours within business days of Monday - Friday of ordering and are shipped via Australia Post. Orders $100 and over within Australia, qualify for free postage*. Standard flat rate shipping nationwide is $8 for regular postage and free shipping* for orders $100 + via AustPost regular postage, and express postage for $13 to anywhere within Australia.
International shipping charges vary, please contact us if you wish to purchase from Ivanna Vape Australia. Shipping to New Zealand is a $25 Flat Rate.
AusPost does not scan and process orders on Saturdays, Sundays, and public holidays, and 24 hours before tracking is updated in their system. If you have any special request with delivery please add a note to your order or contact us to assure your request can be fulfilled before you place an order online with Ivanna Vape Sydney Store.
After your order has been shipped by Ivanna Vape PTY LTD, you will be provided via email with a tracking number to inquire to the parcel's recent Post Office location.
All orders selected for Pickup In Storewill be notified via SMS when ready for collection, all our online orders are to be picked up at: 86A Redfern Street, Redfern, NSW 2016
Local Delivery is available - we offer this service complimentary to anyone with a diagnosed mobility issue. Usually $15 we have removed this cost as we understand the accessibility issues with our store for those with a physical disability. Please email us and attach your RMS Mobility Pass or other supporting documents for us to approve your access to this FREE service.
Lost order, sadly this can happen occasionaly. Ivanna Vape includes tracking and insurance with every order shipped nationaly and internationaly. if you have any concerns regarding your order please use the message button on the website or call 0420 385 941